Accept, decline or cancel bookings
Every booking has a status: Pending, Accepted, Declined or Canceled.
Step by step
- 1
Open the Booking section's settings → Settings tab. Turn Auto-accept bookings on to confirm every booking at once, or off to review each request yourself.
- 2
Open Dashboard → Submissions → Booking. New requests show their status in the Status column.
- 3
For a Pending booking choose Accept or Decline. For an Accepted booking you can choose Cancel booking and confirm.
- 4
Declined or canceled bookings can be restored if you change your mind. Use the trash icon to delete a booking permanently.
Good to know
Pending and Accepted bookings both hold their time slot, so two visitors can never book the same time. Declined and canceled times become free again.
When visitor confirmations are on, the visitor gets an email for a pending request, an acceptance, a decline or a cancellation.
